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Technical support

If you encounter problems with printing on our materials, setting up the printer or need consultation on choosing equipment, please contact our specialists

Write

Live chat at the website

Email support@harzlabs.com

To resolve the issue faster, please include the following information:

1. Name of the material

For example: Dental Model Light Grey.

2. Batch number (on the back of the bottle)

You can send a photo of the following area.

3. Your printer

For example: Phrozen Sonic 4K.

4. The settings you were using

The reference settings.

5. Photo of the calibrationtest results (both sides)

Test`s STL. Print it from the paltform, without supports.

6. Post-processing devices

For example: Ultrasonic cleaner, Binder E28 heater, Otoflash curing unit.

7. Problem description and photos

For example: there is delamination at the bottom of the model.

We will be happy to help you!

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